Refund policy


Return & Refund Policy

 Thank you for shopping at [shandardeals.shop]. We want you to be completely satisfied with your purchase. If you are not satisfied, we are here to help.

1. Returns

You have 7 days from the date you receive your item to request a return.

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it

  • Be in the original packaging

  • Include the receipt or proof of purchase

Certain types of goods may be exempt from being returned, such as:

  • Perishable goods

  • Personal care items

  • Customized or personalized products

  • Final sale items

2. Return Process

To initiate a return, please contact us at:

Email: [your email address]
Order Number: [include in request]

Once your return request is approved, we will provide instructions on how and where to send your package.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

3. Damaged or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the item and packaging.

We will arrange either:

  • A replacement, or

  • A full refund

4. Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note:

  • Shipping fees are non-refundable unless the return is due to our error.

  • Your bank or payment provider may take additional time to process the refund.

5. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us.

6. Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Downloadable software products

  • Personalized or custom-made products

  • Clearance or final sale items

7. Late or Missing Refunds

If you have not received a refund yet:

  1. Check your bank account again

  2. Contact your credit card company or payment provider

  3. Contact your bank

If you have done all of this and still have not received your refund, please contact us.

8. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

 EMAIL  mujahidshameem45@gmail.com

   

If you want, I can also create:

  • Privacy Policy (Shopify UAE compliant)

  • Terms & Conditions

  • Shipping Policy for UAE

These 3 policies are usually required for Shopify payment gateways.